Check Your Receipts

This isn’t the first time I’ve had an issue with discounts not being taken off at the register, however, it was the first time I was making a large purchase, promised a significant discount and then given such a run-a-round I swear the clerk was just as confused as I was.

I didn’t catch the mistake at first. I was in a hurry and I had seen someone I knew and began chatting instead of being mindful of the total I was quoted. When I left I had this uncomfortable nagging feeling. Something was wrong. The total was too high. I went home checked the numbers and searched for my discount. It wasn’t there. As I drove back to the store I thought of all the things I should have been doing instead and how if I had only paid closer attention I wouldn’t be in this predicament.

Surely the clerk had just made a mistake. I found him and asked if he would show me the discount listed on the receipt. He added the numbers and couldn’t. Asking me to wait he went for help. When he returned alone he began rambling making more promises of how my discount problem could be fixed. It made sense so I agreed. I still thought I was going to be credited my discount. At least that’s what he led me to believe. He then picked up the phone to call his manager. That’s when the manager he was supposedly talking to walked out of the back room and up to the register. Whoops! The clerk fessed up immediately. I said nothing. I was confused. What was the purpose of all this? All I wanted was the discount I was promised. Why did he offer it if he never intended on following through? Obviously it was to sell me more merchandise. Spend $$ amount and you’ll receive $$ of a discount. Haha! Not really.

I kept calm and smiled. This was certainly some situation I was in. It was obvious there was a reason they weren’t simply giving me money back. It most likely had to do with the sales commission. The higher my bill the more commission he would make. Giving me money back was not his priority. Eventually, they wore me down. I left with my old receipt and a new receipt and some items they told me they weren’t charging me for but they really were because it was in exchange for the promised discount. When I got home and compared the two receipts it appeared as if I was also given a store credit which the clerk never told me about or asked if I would rather have had cash. Also the items that were listed on both receipts (not all were) had different prices. What was $44.00 on one receipt was $37.00 on the other. The serial number was the same. Are you confused? I am.

When I finally added up all the numbers and store credits it appeared to be fine or very close to fine.

I learned that sometimes I simply can’t change a situation. They’re a business trying to make money and how they treat their customers will eventually return rewards or set them up for failure. Will I ever shop there again? No. They have lost my trust. Live and learn. He was a young salesman trying to earn a living. I understand that. However, if either of my children treated someone the way he treated me I would be very disappointed. Honesty and wanting to help customers rather than deceive them for a profit is a lesson managers should be teaching their employees. People are going to behave however they want and the only thing I can do is control my reaction to it, stand up for myself as best I can and then walk away and learn.

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